By ordering my services you agree to these terms and conditions. In case you have any questions, please contact me at zuzaclark@gmail.com or via phone +420 728 446 936. I will be happy to explain anything which is unclear.
Information about me:
Mgr. Zuzana Clark
Telephone: +420 728 446 936
Email: zuzaclark@gmail.com
Malinová 1649/29
106 00 Praha 10
IČO: 03901386
I am an entrepreneur registered in the trade register.
I am not a payer of VAT.
Introductory Provisions
1.1 The provisions of the terms and conditions are an integral part of the contract between the customer and the supplier, who is Mgr. Zuzana Clark (an entrepreneur). These terms and conditions specify the rights and duties of the customer and the supplier. In the questions not adjusted by the contract and these terms and conditions, the contractual relationship abides by the Civil Code of the Czech Republic and the legislation for consumer protection of the Czech Republic.
1.2 The customer and the supplier enter into a contract based on the customer’s order via means of distance communication – email, telephone contact between the customer and the supplier, or a form on the website www.learncreatively.net.
1.3 It is possible to negotiate a contract with provisions different from these terms and conditions. These different provisions in the contract take precedence over the provisions in these terms and conditions.
Ordering Services and Products
2.1 The lessons take place on the days and at the time according to the order. In case the supplier won’t be able to provide the lesson, the supplier has the right to opt for a different solution to provide the lesson after a mutual agreement with the customer.
2.2 The designation, description, and price of the product are available on the website www.learncreatively.net. I am not a payer of VAT. The price for the product is also written on the invoice.
2.3 The contractual relationship between the supplier and the customer is established by ordering the services (not after the confirmation of the order). At this moment, mutual rights and duties arise between the customer and the supplier, which are specified by the contract and these terms and conditions. By ordering the services, the customer confirms they have got acquainted with the terms and conditions and that they agree with them.
2.4 The condition of a valid order is that the customer provides the supplier with the correct data necessary for entering into a contract. The supplier considers the data, which the customer stated in the order, as correct.
2.5 The customer agrees with entering into a contract via means of distance communication.
2.6 The supplier is obliged to provide the ordered service. The customer is obliged to receive the service and to pay for it.
Prices and Payment Conditions
3.1 The prices of the products and language services are stated at the website www.learncreatively.net. The price is also always stated on the invoice. I am not a payer of VAT.
3.2 The supplier issues the invoice to the customer based on the order according to the specification of the certain product. The customer will receive the invoice via email.
3.3 The price of a certain product includes the corresponding number of lesson units (according to the specific order of lesson packages, products, or services) and some learning materials.
3.4 It is possible to make the payment via transfer to the account stated on the invoice.
3.5 The payment for the services and product is possible only as a one-time payment. Installment payment is not possible.
3.6 The customer is obliged to comply with the due date of the invoice, which is 14 days from the date of issuing. The customer’s commitment to pay the invoice is fulfilled at the moment of crediting the sum to the supplier’s bank account.
3.7 It is necessary for the payment to be made before the beginning of the course.
Terms of Delivery
4.1 The date and time of the lessons are subject to a mutual agreement between the customer and the supplier. If they don’t make a mutual agreement, both the customer and the supplier have the right to withdraw from the contract.
4.2 The group courses will take place on days and platforms listed on the website.
4.3 The location or online platform where the lessons will take place is the subject of agreement between the customer and the supplier.
4.4 If something changes on behalf of the supplier, the customer will be informed as soon as possible. The customer will be offered a different date or reimbursement.
4.5 Sending tasks, ebooks, and other materials will be conducted based on the agreement between the customer and the supplier. Electronic products will be delivered after the payment for them is credited to the supplier’s bank account.
Withdrawal from the Contract
5.1. If the customer is a consumer, according to the provision § 1829 par. 1 of the Civil Code of the Czech Republic they have the right to withdraw from the contract within the time limit of 14 days without any penalties.
5.2 If the customer decides to withdraw from the contract in this period, it is necessary to inform the supplier on the 14th day at the latest. Send this piece of information to the email zuzaclark@gmail.com together with an attached invoice (proof of payment). The sum will be returned to you 14 days at the latest after receiving the email concerning the wish to withdraw from the contract. The sum will be returned to the same bank account it had been sent from unless otherwise agreed.
5.3 In case the customer withdraws from the contract for an online educational product, the supplier has the right to disable the customer’s access to the member section of the program immediately after receiving the wish to withdraw.
5.4 In case the services started being provided before the 14-day time period to withdraw from the contract, it has been done so based on the customer’s explicit request (the order). In this case, the customer is obliged to pay a proportional share of the negotiated sum for the performance provided before the moment of withdrawal from the contract.
5.5 If all the services had been provided to the customer before the 14-day time period for withdrawal based on the customer’s explicit request (the order), the customer cannot withdraw from the contract anymore.
5.6 The supplier is not responsible for the duties coming from the contract which are the result of unforeseen events.
5.7 The supplier has the right to withdraw from the contract without undue delay if they find out that the customer had breached the contract in a significant way, e.g. if the payment of the invoice was delayed for more than 7 days after due date or the copyright wasn’t respected.
5.8 The supplier reserves the right to withdraw from the lessons with the customer in case of unsatisfactory cooperation. In this case, the customer will be returned the sum of the remaining lessons from the package which haven’t been taught.
Out-of-Court Settlement of a Dispute
6.1 In case there is a dispute between the supplier and the customer, who is a consumer, and this dispute fails to be resolved by mutual agreement, the customer (the consumer) has the right to submit a proposal for an out-of-court settlement of this dispute. They can turn to the Česká obchodní inspekce (the Czech Trade Inspection; www.coi.cz; Štěpánská 796/44, 110 00 Praha 1).
6.2 The services and products offered on the website www.learncreatively.net serve educational purposes. It is to the customer’s sole discretion how they deal with the knowledge they gain from using these products and services. The supplier is not responsible for the customer’s success or potential failure while putting the gained knowledge into practice.
Absence from the Individual Czech/English Lessons
7.1 If the customer needs to cancel an individual lesson, it is necessary to inform the supplier at least 24 hours before the next agreed upon lesson. The customer can do so via email or telephone. If the customer cancels the lesson later, that means less than 24 hours before its agreed beginning, the lesson is forfeited and charged in full as if it had been taught.
7.2 If the supplier needs to cancel the lesson less than 24 hours before its agreed beginning, the customer gets a free lesson. If the agreed lesson cannot take place, the supplier will try to inform the customer as soon as possible.
7.3 If the customer doesn’t arrive at the lesson 15 minutes from the beginning without informing the supplier via telephone or email, the lesson is forfeited and charged in full as if it had been taught.
7.4 Replacement lessons are possible based on the mutual agreement of the customer and the supplier.
7.5 It is necessary for the lessons to be completed within 4 months after ordering. During those 4 months it is necessary to utilize all the prepaid lessons from the ordered package, otherwise, the lessons will expire and the customer won’t be able to claim the expired lessons. If the supplier has to cancel these lessons, the expiration of the prepaid lessons will be adequately extended.
Absence from the Group Czech/English Courses
8.1 The customer can cancel their participation in group courses at a maximum of 48 hours before the agreed beginning via email or telephone. If the customer does so, the whole paid sum will be returned to them.
8.2 If the customer cancels their participation in group courses via email or telephone less than 24 hours before the beginning, the customer will be charged the sum in full. The same applies if the customer doesn’t arrive at the course at all.
8.3 If the customer cancels their participation in group courses via email or telephone in less than 48 hours and more than 24 hours before the agreed beginning, the customer will be returned 50% of the price for the course.
8.4 The supplier reserves their right to cancel the course or move it to another date and time. In case of cancellation, the customer will be refunded for any unused lessons. If the course is moved to another date and the new date does not suit the customer, the customer will be refunded for any unused lessons.
8.5 The supplier reserves the right to cancel any group course with fewer than the minimum students required. In this case, the students will be offered individual lessons or will be refunded their money.
8.6 The lessons of group courses take place at a given date and time. If the customer does not attend a lesson, the lesson is forfeited. The supplier will provide the customer with the information about the work done during that lesson.
Personal Data Protection
9.1. The supplier commits themselves to take action to protect the customer’s personal data against unauthorized access and their exploitation.
9.2 By submitting the order, the customer provides the supplier with their personal data and agrees with their processing.
9.3 Personal data provided by the customer are being processed in order to enter into a contract, to fulfill the contract, to communicate with the customer, to manage documentation stipulated by law, to issue invoices, and to identify cashless payments. The refusal to provide personal data will lead to not entering into a contract.
9.4 The customer and the supplier undertake to fully respect the confidential character of personal data they get about each other. Both customer and supplier undertake to deal with the personal data as with sensitive information.
9.5 Online courses take place on platforms secured by third parties. The supplier is not responsible for their functioning. It is highly recommended that the customer becomes acquainted with the Privacy Policies of these platforms.
Effect
10.1 These terms and conditions come into effect on 1st October 2023. The information is provided via the website www.learncreatively.net and other information channels, mostly email. The supplier reserves the right to change or supplement the wording of the terms and conditions. The current wording of the terms and conditions is available at the website www.learncreatively.net. It is marked with the effective date. All orders are always governed by the current wording of the terms and conditions.
Final Provisions
11.1 The wording of these terms and conditions is firm and binding for both parties.